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Monitoring Inmate Communication Through Securus Technologies to Protect the Community

Inmates need to be able to communicate with friends and family members via the telephone, mail, and even email. The reality is that permitting an inmate the ability to regularly communicate with law-abiding, healthy family members is directly connected to lower recidivism rates upon release.


A sad reality is that not all inmates appropriately utilize the communication systems made available to them. There are some incarcerated offenders who utilize available communication systems in an effort to further their criminal conduct. This includes the U.S. Mail, inmate phone systems, and email.


Securus Technologies, via its JPay unit, is the industry leader when it comes to inmate email services. JPay provides a portal through which family members and friends can email their incarcerated loved ones. In some institutions, an inmate is able to email back to a loved one as well.


One of the significant community safety benefits associated with Securus Technologies and JPay is that it provides departments of correction an efficient and effective means of monitoring inmate communication. An institution is better able to balance the benefits of appropriate inmate communication with loved ones in the outside world against preventing inappropriate communication that can be detrimental to the community at large.


Using the Securus Technologies JPay system permits an institution the ability to monitor incoming and outgoing email. Security officers have the ability to target certain keywords to identify emails that may contain inappropriate content of a criminal nature. The security team at an institution does not need to spend an inordinate amount of pouring over hard-copy letters sent through the U.S. Mail trying to find illicit communications.


Not only is the JPay system the better course of identifying letters that could jeopardize institution and community safety, but it is a more cost-effective system to protect an institution and the public.